Job Archives
Full-Time Workshop Associate
Join our dynamic workshop team as a Full-Time Workshop Associate at Axe and Awl Leatherworks! We are seeking individuals who possess a willingness to learn, a positive outlook, tenacity to see projects through, a team-oriented mindset, and a community-based outlook. This is an exciting opportunity to be part of a thriving handcrafted business.
Responsibilities:
- Assist in various stages of the crafting process, including cutting, measuring, stitching, assembling, and finishing handmade products
- Collaborate with a team of skilled makers to ensure the highest quality craftsmanship
- Maintain a clean and organized workspace
- Contribute to a positive and supportive team environment
Requirements:
- Strong willingness to learn and develop new skills
- Positive attitude and ability to work well within a team
- Tenacity to see projects through from start to finish
- Availability for flexible hours, Monday to Friday, 7:00 AM to 4:00 PM
- Community-oriented mindset, valuing the impact of local craftsmanship
- Willingness to assist fulfillment operations as needed
Location and Shop Atmosphere:
Immerse yourself in the heart of our beloved Waynesville, a mountain town renowned for its charm and natural beauty. Our workshop is a reflection of our local spirit, providing a welcoming and inspiring space for our team members. From the picturesque views of the surrounding mountains to the warm ambiance that fills our shop, you'll feel right at home as you contribute to our community's creative tapestry.
What You Can Expect From Us:
As your employer, we prioritize your well-being and growth. We offer competitive pay(position starts at $15 per hour with zero experience) and we are actively growing our benefits offerings as the business grows. You can expect a safe work environment that seeks to meet people where they are and ensures everyone feels comfortable. Each day will bring new challenges and opportunities to expand your skill set, fostering personal and professional development. Our workplace culture embodies a "people first" approach, emphasizing open communication, respect, and support.
Future Growth Opportunities:
We are currently accepting applications for a full-time role in the workshop. As we continue to grow, we are excited to provide opportunities for dedicated individuals to further their careers with us.
If you're ready to embark on a rewarding journey of craftsmanship, community, and personal growth, apply now to join our workshop team. Let's create something extraordinary together!
Position Overview
Axe and Awl is seeking a steady, organized, and detail-driven Customer Experience Coordinator to lead communication and support daily operational flow for both Axe and Awl and Hook & Irons.
This role owns the full customer journey — from first inquiry to final delivery, including returns and exchanges. You will serve as the front line of our brand, practicing unreasonable hospitality and delivering warm, exceptional service at every touchpoint.
This is a part-time position with opportunity for growth.
What You’ll Do
- Manage customer service across email, social media, phone, and Monday
- Handle Hook & Irons customer communication
- Guide customers through their purchasing decisions with clarity and confidence
- Oversee the customer experience from start to finish, including returns and exchanges
- Receive, unbox, and log incoming packages into the appropriate systems
- Schedule pickups and deliveries
- Coordinate movement between workshop and retail locations
- Order daily-use operational supplies
- Assist with shipping as needed
- Communicate clearly and consistently with the team via Slack
Schedule & Compensation
- Part-time position
- 16–24 hours per week to start
- Starting at $15/hour
- Flexible scheduling with an ideal structure of 4 days per week
- Longest gap away from communication responsibilities ideally does not exceed two consecutive days to ensure consistent customer support
- Opportunity for partial remote work once fully trained on all customer journeys and workflows
What We’re Looking For
- Strong written and verbal communication skills
- Highly organized and detail-oriented
- Comfortable multitasking and shifting priorities throughout the day
- Calm under pressure
- Proactive and self-directed
- Aligned with a culture of craftsmanship, accountability, and high standards
You do not need leather experience. You do need to care about people, details, and doing things the right way.
Who This Is Not For
This role is not a passive desk job.
It is not for someone who:
- Needs constant direction to stay productive
- Avoids difficult conversations with customers
- Struggles to stay organized when juggling multiple priorities
- Is uncomfortable taking ownership of problems through resolution
- Prefers working in isolation without team communication
We move with intention, communicate clearly and hold ourselves to a high standard.
If you are energized by structure, responsibility, and serving people well, this role may be a strong fit.
Our Standard
We practice unreasonable hospitality. That means we go beyond answering questions — we guide, educate, and support our customers in a way that feels personal, warm, and thoughtful.
We value ownership, follow-through and clarity.
If you thrive in structured environments and enjoy being the connective tissue that keeps communication and operations moving smoothly, we’d love to hear from you.
Location and Shop Atmosphere:
Immerse yourself in the heart of our beloved Waynesville, a mountain town renowned for its charm and natural beauty. Our workshop is a reflection of our local spirit, providing a welcoming and inspiring space for our team members. From the picturesque views of the surrounding mountains to the warm ambiance that fills our shop, you'll feel right at home as you contribute to our community's creative tapestry.
What You Can Expect From Us:
As your employer, we prioritize your well-being and growth. We offer competitive pay and are actively growing our benefits offerings as the business grows. You can expect a safe work environment that seeks to meet people where they are and ensures everyone feels comfortable. Each day will bring new challenges and opportunities to expand your skill set, fostering personal and professional development. Our workplace culture embodies a "people first" approach, emphasizing open communication, respect, and support.
Future Growth Opportunities:
We are currently accepting applications for a part-time role. As we continue to grow, we are excited to provide opportunities for dedicated individuals to further their careers with us.
If you're ready to embark on a rewarding journey of craftsmanship, community, and personal growth, apply now to join our team. Let's create something extraordinary together!
